There is a saying: be nice to assistants, receptionists and car valets. One day, they’ll be green lighting your projects.
There are many ways of doing business in Hollywood. The stereotype is the Agent as Shark. Plowing a way through the ocean, eating everything in sight and generally causing havoc. When you have the leverage, it’s easy to do that. But, with experience you learn that you should rarely do things because you can. Doing things because you can has no view of the long term. Instead, you do things that will be fair to everyone involved now.
You’re not kind to those under you because someday you may be under them, you’re kind because it’s right. Because, whether you realize it or not, when people are working under you, the way you conduct yourself teaches them how to treat those that will be working under them someday. It’s like the cycle of abuse. You can perpetuate it or you can break it.
You have a choice. You can continue Hollywood’s bad behavior or choose to take a moment, think about it, and make the choice between coldness or empathy, bullying or mentoring. Almost always, people are doing the very best they can. Berating them won’t make them better. It will freeze them where they are. In the end, if people disappoint you, you probably haven’t done a good enough job of teaching them what they need to know. Such is the mystery of power.
Kindness and understanding is not situational. It’s an operating system.